Spitalfields Festival Ltd trading as Spitalfields Music
Terms & Conditions of Sale
Payments & Charges
- We accept VISA, VISA Debit, Mastercard and Maestro cards.
- All cheques should be made payable to Spitalfields Festival Ltd.
We don’t charge a booking fee for tickets booked through our Box Office or online. If you have access to email, we recommend selecting ‘Print @ Home’ at point of booking and tickets will be emailed to you. We prefer not to post tickets to you for environmental reasons, so if you cannot access email, we would be grateful if you could please collect tickets at the box office on the day of the performance.
Returns/Cancellations
Tickets purchased are non-refundable.
Festival tickets may be exchanged, free of charge, for other of equal value for any other concert or event (subject to availability) in the same festival.
Skills Lab tickets may be exchanged, free of charge, for other of equal value for any other session in the same season. If there are no further events in the current season, a ticket may be exchanged for a credit voucher of the same value as the ticket purchased, which will be valid for one year from the issue date.
Customers wishing to exchange tickets should contact the Box Office via phone on 07311 622393 or via email on ku.gro.cisumsdleiflatips@eciffoxob. Customers must notify the Box Office at least 24 hours prior to the original concert performance time if intending to exchange tickets.
Spitalfields Music may be able to resell tickets on a customer’s behalf if the event is sold out (subject to an administrative fee). Returning tickets to Spitalfields Music does not guarantee that they will be resold. Customers returning tickets may not use tickets to attend the event(s) once they have been confirmed as returned. Resales are undertaken at the customer’s own risk.
If successfully resold, Spitalfields Music will notify customers via email up to 15 working days following the event, and return the value of the tickets, less a £1.50 transaction fee per ticket, directly to the original payment card. Customers who do not hear from Spitalfields Music within 15 working days should assume that tickets have not been resold.
In extenuating circumstances refunds may be given, and only at the discretion of the Box Office Manager.
At venues
Latecomers may not be admitted until a suitable break in the performance and only at the discretion of the house manager.
Mobile phones, pagers and watches must be silenced at all times.
The use of cameras, tape-recorders or any digital recording, photographing or imaging devices is strictly forbidden.
Spitalfields Music reserves the right to refuse entry to any of its performance venues and/or ask any person to leave the venue and take any appropriate action to enforce this right.
Spitalfields Music reserves the right to refuse admission to a performance. In particular, we ask our visitors/audiences to treat our staff, our artists and other audience members with kindness and respect. Anyone who does not uphold our values may be denied entry, asked to leave, denied future entry to performances, have their membership revoked or any other appropriate sanction as decided by Spitalfields Music.
Ticket holders consent to the recording and filming of themselves as members of the audience. Spitalfields Music will own all intellectual property in the recordings and members of the audience will assign all copyright and waive their moral rights in such recordings.
General
Spitalfields Music reserves the right to make any alterations to the advertised artists or programme without being obliged to offer a refund or exchange.
The text and images contained in this website belong to Spitalfields Music and are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.
Spitalfields Music trades in the United Kingdom.
No part of this site may be reproduced by any process without written permission from Spitalfields Music.
Customer Service contact details
Spitalfields Music
Queen Mary University of London
Mile End Road
E1 4NS
Tel: 07311 622393
Spitalfields Festival Ltd trading as Spitalfields Music
Company No 3138347
Charity No 1052043
Registered office: Oxford House, Derbyshire Street, London, E2 6HG
VAT No 524 7309 51